Frequently Asked Questions
At North Melbourne Serviced Apartments, we want to make sure you enjoy your stay. The information below will help you do this.
What if I need to cancel?
Cancellations must be advised 48 hours prior to arrival, if you are unable to give us this notice time you will be charged the first nights accommodation or 50% of your deposit, which ever is greater. Cancellations not giving at least 24 hours notice will be charged in full.
Do I need to provide a credit card?
We must secure your booking, this is ideally done with a credit card however if time permits we can accept alternative methods of payment.
What are your terms and conditions?
Please click here
to open our terms and conditions page
What if I arrive when reception is closed?
For after hours arrivals please contact us in advance and we will happily arrange a special check in for you.
When can I check in & out?
Check in: 2 pm
Check out: 10 am
Other times by arrangements
Is my room cleaned daily?
Your room will be serviced weekly. However for an additional small fee your room can be fully cleaned daily.
Where can I park my car?
Limited on/off site parking is provided at the property and is available on a first come first serve basis, a fee applies.
Can I smoke in the rooms?
We are proud to be a 100% non-smoking accommodation provider. There are smoking areas outside the apartments.
What is the charge for children ?
Up to 2 children aged 12 and under can stay for FREE when using existing bedding